Area Coordinator for Housing Facilities, Services, and Staffing

Division of Student Affairs and Student Success / Henderson Housing


The selected candidate will supervise a residential area consisting of multiple residence halls and/or apartment properties ranging from 350-750 residents.  They will directly and/or indirectly supervise 6 to 22 Resident Assistants and other student staff as well as 1 to 3 Graduate Assistant Hall Directors.  The selected candidate will be able to perform all related duties to provide coverage within the Department of Residence Life.  This is a live-in position with a 12-month appointment.  This positions reports to the Assistant Vice President for Henderson Housing, Community Standards, and Division Strategy.

Residence Life Duties and Responsibilities

  • Manage daily operations to ensure a positive, healthy and safe living learning environment which supports the campus educational environment.
  • Provide crisis management and facilities operations to the designated area and campus.
  • Enhance the campus environment and support campus retention efforts by providing leadership and supervision for all services provided by the department.
  • Serve as the primary liaison to the campus maintenance, custodial, and grounds service provider. Maintain records of work orders and advocate for student needs in these areas.
  • Select, train, and schedule all front desk workers in the residence halls. Collaborate with Hall Directors for each hall to supervise and evaluate all front desk workers.
  • Select, train, schedule, and supervise Reddie Rides drivers. Oversee the entire Reddie Rides operation, including regularly inspecting and arranging for maintenance of Reddie Rides carts.
  • Coordinate with the Graduate School to administer a Graduate Hall Director selection process.
  • Develop and oversee the Graduate Hall Director training program, including pre-service training and on-going training during the academic year.
  • Coordinate the Resident Assistant and Peer Advisor selection process.
  • Develop and oversee the Resident Assistant and Peer Advisor training program, including pre-service training and on-going training during the academic year.
  • Create a robust evaluation process for all student staff within the department, including Graduate Hall Directors, Resident Assistants, Peer Advisors, Front Desk Workers, and Reddie Rides Drivers.
  • Coordinate with Human Resources and Payroll to ensure all necessary paperwork is completed for all staff within the department.
  • Collaborate with the Assistant Vice President to create a professional staff onboarding process for the department.
  • Address student conduct issues within the designated area and collaborate with the Senior Coordinator for Community Standards on education and prevention efforts.
  • Contribute to a campus climate that fosters student learning and development as well as a vibrant sense of community.
  • Counsel, advise, and serve as an advocate for residents through the development of responsive relationships with residents.
  • Participate in University activities, projects, and committees that will foster personal and professional development and promote the institution’s strategic priorities.
  • Participate in an on-call duty rotation for campus.
  • Provide customer service to residents and support departmental operations by working assigned hours in the central Residence Life office.
  • Other duties as assigned.


Henderson State University is an Equal Opportunity/Affirmative Action Employer with a significant commitment to the achievement of excellence and diversity among its faculty, staff, and students.  In pursuit of this commitment, candidates will possess a Master’s degree with prior experience in housing or Residence Life.  A successful candidate will possess the ability to communicate effectively, both orally and in writing; maintain accurate records and prepare necessary reports; cultivate and maintain effective working relationships with other staff, the campus community, and special interest groups; and operate a variety of office equipment, including personal computers and software. Henderson State University is particularly interested in candidates who have experience working with students from diverse backgrounds and have demonstrated a commitment to outstanding customer service. 

Annual Salary



Henderson State University is located in Arkadelphia, Arkansas, a charming, family-centered community of 11,000 residents situated one hour south of Little Rock, Arkansas on Interstate 30.  Nestled in the foothills of the Ouachita Mountains, the community is home to two universities, a strong public school system, a thriving medical community, tow recreational rivers, the iconic Lake DeGray, and is approximately 30 miles from historic Hot Springs National Park, one of the great American treasures.  Please visit, or for more information about Henderson State University and our community.


Please email a cover letter, resume, and contact information for 3 references to Stacey Howard at

Review of applications will begin on March 25, 2019, and continue until the position is filled.  The final applicant for this position will be required to submit to a background screening including a criminal background check pursuant to university policy.  The applicant will also be required to provide official transcripts to Human Resources.  Under the provisions of the Arkansas Freedom of Information Act, applications are subject to public inspection upon written request.